Refund & Cancellation Policy
Welcome to Elite Skyline Inc. We value our customers and strive to provide reliable logistics services, quality auto parts, and professional automotive solutions. This Refund & Cancellation Policy outlines the terms and conditions regarding cancellations, returns, refunds, and service-related issues.
1. Service Cancellations
Customers may request cancellation of a scheduled service by contacting us prior to the service appointment or dispatch.
Logistics Services
- Cancellations made before dispatch or scheduling confirmation may qualify for a full or partial refund.
- Once transportation, delivery, or logistics operations have commenced, cancellation fees may apply based on operational costs incurred.
Auto Services
- Service appointments may be canceled or rescheduled with advance notice.
- If work has already begun on the vehicle, charges may apply for labor, diagnostics, or completed work.
2. Auto Parts Returns
We accept returns on eligible auto parts under the following conditions:
- Items must be unused, undamaged, and in original packaging.
- Return requests must be made within [7/14/30] days of delivery.
- Proof of purchase or invoice is required for all returns.
Non-Returnable Items
The following items may not be eligible for return:
- Installed or used parts
- Electrical components
- Custom or special-order items
- Clearance or final sale products
3. Refund Policy
Approved refunds will be processed after inspection and verification of the returned product or canceled service request.
Refund Processing
- Refunds are typically processed within [5–10 business days].
- Refunds will be issued through the original payment method unless otherwise agreed.
Partial Refunds
Partial refunds may apply in situations involving:
- Opened packaging
- Missing components
- Service work already completed
- Operational or restocking fees
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us immediately with:
- Order number
- Photos of the item and packaging
- Description of the issue
We will review the matter promptly and arrange a replacement, exchange, or refund where applicable.
5. Non-Refundable Charges
The following may be non-refundable:
- Shipping and delivery charges
- Emergency or expedited service fees
- Diagnostic fees already performed
- Special handling or custom-order costs
6. Cancellation by Elite Skyline Inc.
Elite Skyline Inc. reserves the right to cancel or refuse services/orders due to:
- Product unavailability
- Safety concerns
- Incorrect pricing or order information
- Circumstances beyond our control
In such cases, eligible customers will receive an appropriate refund.
7. Contact Us
For refund, cancellation, or billing-related inquiries, please contact
Important Note
This policy may be updated from time to time without prior notice. Customers are encouraged to review this page periodically for the latest information.